Individual customer care
Each and every one of our customers is supported by their own advisor. We obtain direct feedback on-site at regular service meetings, allowing us to find immediate solutions without having to go through extensive channels. Although digital networking allows rapid communication, it cannot replace personal contact. Being there for our customers is extremely important to us.
Criticism welcome
Every year, we ask our customers for their opinion. In a wide-ranging survey, they are given the opportunity to provide us with feedback or express criticism. The results then flow into our work.
Always on the ball
Customers are informed about the results of the survey, the measures derived and current events in the customer magazine “transact!on”, which is published on a regular basis. Our aim is to be transparent in our work, as openness creates trust.
Staying in touch
Personal contact with our customers is extremely important to us. We organise regular events for and with our customers, from regional conferences through to meetings of senior managers.